Terms of Service & Legal Disclaimers
Please review our formal business terms, liability limits, and accuracy requirements before submitting your order specifications.
1. Professional B2B Status & Operational Schedule
Commercial Stencil Systems operates strictly as a Business-to-Business (B2B) industrial supplier. We do not cater to retail consumer markets. Our corporate operations, customer support, and manufacturing queues run strictly on a Monday-through-Thursday business schedule. Our office is closed on Fridays, Saturdays, Sundays, and all recognized national holidays. Any project requests, proof approvals, or communications received outside of active hours will be processed on the following standard business day.
2. Design, Sizing, & Blueprint Proofing Accuracy
Customer Responsibility: Customers are solely responsible for verifying the accuracy of all submitted text, numbers, layout dimensions, border configurations, and custom vector or graphic design files.
Proof Verification: While our design team provides a digital layout proof within 1–2 business days, your formal approval serves as your binding verification. Commercial Stencil Systems is not financially or operationally responsible for typographical errors, spelling mistakes, incorrect scaling, or design flaws once a digital proof has been officially approved for manufacturing.
Modification Cutoff: Because specifications are fed immediately into an automated manufacturing loop to maintain rapid delivery, orders cannot be changed, updated, or canceled once physical production begins.
3. Shipping, Transit Delays, & Lost Freight
Business Day Calculations: All stated digital proofing, manufacturing, processing, and shipping windows calculate using business days only (Monday through Friday, excluding national holidays).
Third-Party Carrier Limitations: Freight and shipping transit is handled by independent third-party commercial carriers. Commercial Stencil Systems guarantees your manufacturing turnaround times, but we are not liable for transit delays, weather closures, or supply chain disruptions caused by the carrier network once the freight leaves the production facility.
Reporting Lost Shipments: If carrier tracking indicates your shipment is lost, missing, or stalled in transit, you must email our support team immediately at info@commercialstencilsystems.com so we can initiate an official carrier tracer and expedite a resolution for your job site.
4. Damaged or Defective Cargo Policy
No Cash Refunds: Because every industrial stencil is custom-cut or precision-manufactured to order, we do not issue cash, credit card, or corporate refunds for items damaged during shipping.
100% Free Replacement Guarantee: If your cargo arrives bent, broken, or structurally defective due to transit handling, we will replace it at zero cost. To qualify for a free identical replacement run and a prepaid return label, you must email photos of the visible stencil and packaging damage to our support team within 30 days of delivery.
5. Industrial Product Use & Safety Disclaimer
All products sold by Commercial Stencil Systems are engineered and intended exclusively for professional construction layout, structural marking, and industrial job-site applications. The purchasing entity assumes all operational risk, safety compliance responsibility, and structural liability regarding the physical application and use of our products. Commercial Stencil Systems shall not be held liable for any structural alignment errors, failed site inspections, contractor scheduling delays, idle labor penalties, or personal property damage resulting from the use, application, or field deployment of our stencils.